About Us
Shipping & Returns
We will NEVER give or sell your personal information to any other company - EVER!
Cookies
Cookies are small files with basic information we use to enhance your browsing and shopping experience on the buySOUL.com site. Many major e-commerce web sites, including buySOUL.com, require the use of cookies to shop on their sites. Cookies are not harmful to your computer and cannot be used to retrieve personal information, install a virus, or get your email address. We use cookies to:
Cookies need to be enabled to shop at buySOUL.com.
Log Files
Like most standard Web site servers we use log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. A third party may set cookies on our site (used for the same purpose as log files); however, cookies are not linked to personally identifiable information.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs ( a.k.a. Web Beacons/Web Bugs ), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to anonymously track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are used to track traffic from affiliate websites; however, our clear gifs are not tied to users’ personally identifiable information.
In addition, we use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see the Opt-out section.
Your Personal Information
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Password Protection
If you forget the password you created for your buySOUL.com Account and the "hint" feature doesn't help you remember it, you can request that your password be emailed to you by clicking here. Your password can only be sent to the email address you provided on your account.
If you receive a password reminder via email and you have not requested it, another customer may have made a typographical error when trying to sign in to their account. In such a situation, your password can only be sent to you, and never another user.
Cookies
Cookies are small files with basic information we use to enhance your browsing and shopping experience on the buySOUL.com site. Many major e-commerce web sites, including buySOUL.com, require the use of cookies to shop on their sites. Cookies are not harmful to your computer and cannot be used to retrieve personal information, install a virus, or get your email address. We use cookies to:
- Keep track of items in your shopping bag during current and future visits to buySOUL.com
- Remember information so you don't have to re-enter it each time you visit the buySOUL.com site
- Speed navigation
- Provide you with custom tailored content
- Monitor the effectiveness of our marketing email campaigns
- Monitor total number of visitors, pages viewed and other aggregate metrics
- Track your entries, submissions and status in some of our promotions, sweepstakes and contests
Cookies need to be enabled to shop at buySOUL.com.
Log Files
Like most standard Web site servers we use log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. A third party may set cookies on our site (used for the same purpose as log files); however, cookies are not linked to personally identifiable information.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs ( a.k.a. Web Beacons/Web Bugs ), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to anonymously track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are used to track traffic from affiliate websites; however, our clear gifs are not tied to users’ personally identifiable information.
In addition, we use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see the Opt-out section.
Your Personal Information
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- What personal information do we collect?
You will be asked to provide your first and last name, email, billing and shipping addresses and telephone number during registration. In addition to registration we may ask you for personal information at other times, including (but not limited to): when you enter a sweepstakes, contest or promotion sponsored by buySOUL.com and/or our many partners; when you refer a friend to buySOUL.com; and when you report a problem with one of our sites or services.
While the specific types of personal information collection in conjunction with future sweepstakes, contests or promotions will not be determined until the time of such events, they could include, but shall not be limited to, your first and last name, telephone number, email and billing and shipping addresses.
If you elect to refer a friend to buySOUL.com in response to an email from us, we will ask you for the friend’s name and email address. buySOUL.com will not store this information but will use it for the sole purpose of sending a one-time, automatically generated email to your friend with an invitation to visit the site.
If you contact buySOUL.com, we may keep a record of that correspondence. Occasionally we ask users to complete surveys used for research purposes to improve and enhance buySOUL.com. Wherever buySOUL.com collects personal information, we make an effort to include a link our Privacy Policy. - How is your personal information used?
The primary goal in collecting personal information is to provide you with personalized services and interactive communications, which allows you to check order status. Your personal information also allows us to email you newsletters customized to your individual music and entertainment tastes. - Who is collecting your personal information?
When providing personal information to buySOUL.com, you are sharing that information with buySOUL.com alone. However, some data collected during a promotion may be shared with the sponsor. If data will be shared, you will be notified prior to the time of data collection or transfer. You can decide not to participate in the promotion if you don't want your data to be shared. - With whom is your personal information shared?
buySOUL.com does not sell, trade or rent your personal information to others. We will not disclose your personal information except under special circumstances, such as when we believe in good faith that the law requires it. buySOUL.com may share your personal information with our contractors to improve services to you, but only if the contractor agrees to keep such information confidential. - What choices do I have on the collection, use and distribution of my personal information?
You can sign in to the Account section at buySOUL.com and choose "Update Communication Preferences." There you can specifically select the mailings you would like to receive and deselect the mailings you would rather not receive. You can also instruct us to have your name and address removed from our mailing list at any time. The easiest way is to click the "Unsubscribe" link at the bottom of any promotional email you receive, but you can also unsubscribe from all mailings in the "Update Communications Preferences" section. - How can I access, update or delete my personal information?
You may edit your buySOUL.com Account information at any time by signing in to your account and clicking "Update Account Profile." Here you can access, review and update your personal information. Your buySOUL.com Account can be deleted, but doing so will result in not being able to access any members-only areas of buySOUL.com. To delete your account, please email us from the email address attached to your account. Include specific instruction to delete your account. You can also call us at the phone numbers listed below. - How does buySOUL.com protect your personal information?
We use state-of-the-art technology to safeguard your personal information. All buySOUL.com employees are required to acknowledge that they understand and will comply with this privacy policy. Employees who violate this policy will be subjected to disciplinary action, up to, and including termination. - What kind of security precautions are in place to protect the loss, misuse, or alteration of your personal information?
buySOUL.com takes steps to ensure that your information is treated securely. We use 128 bit encryption when transmitting your information to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. We strive to protect your personal information while in transmission or when it is stored on our systems, however, buySOUL.com cannot ensure or warrant the security or services. - What else you should know about your online privacy?
Please keep in mind that whenever you voluntarily disclose personal information online ( message boards, email, chat areas, etc. ) - that information can be collected and used by others. You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online. - Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days.
Password Protection
If you forget the password you created for your buySOUL.com Account and the "hint" feature doesn't help you remember it, you can request that your password be emailed to you by clicking here. Your password can only be sent to the email address you provided on your account.
If you receive a password reminder via email and you have not requested it, another customer may have made a typographical error when trying to sign in to their account. In such a situation, your password can only be sent to you, and never another user.
